Technical Systems Specialist

3 days ago

Dera Ghazi Khan, Punjab, Pakistan beBeeSupport Full time $40,000 - $80,000
Technical Support Role Overview:

As a highly skilled Technical Support Specialist, you will serve as the primary point of contact for issues and questions about technical systems. Your role will involve providing world-class assistance via calls and emails while contributing to the development and scaling of support processes.

Within this position, you will be responsible for offering support in both English and French languages, working closely with customers to understand their needs and resolve their issues efficiently.

The ideal candidate will possess strong analytical skills, excellent verbal and written communication skills, and an ability to empathize with users. You should thrive in a fast-paced environment, adapting to shifting priorities as needed.

  • Main Responsibilities:
  • Provide bilingual French & English Email, Chat and Voice Support
  • Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
  • System Evaluation - evaluate existing tools and work with engineering to develop tools to enable this function to scale
Required Skills and Qualifications:
  • Bilingual: Native speaker in French and English (US)
  • Skilled in written communication (both French and English)
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications skills

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