Payment Operations Specialist

4 days ago


Hyderabad City Taluka, Pakistan HSBC Full time
Main Responsibilities
  1. BUILD EFFECTIVE RELATIONSHIPS WITH CUSTOMER BUSINESS AREAS AND IDENTIFY SERVICE IMPROVEMENT OPPORTUNITIES.
  2. ACCURATELY COMPLETE MI AND OTHER BUSINESS DATA REQUIREMENTS, PRESENTING SUPPORTING STATISTICS/REPORTS/RETURNS TO BUSINESS/MANAGEMENT WITHIN AGREED TIMESCALES.
  3. MITIGATE OPERATIONAL RISKS AND COMPLY WITH THE GROUP'S STATUTORY AUDIT STANDARDS.
  4. ORGANISE WORK AND PROCESS IT ACCORDING TO AGREED TIMESCALES, MONITORING AND REVIEWING FLOW AND PRIORITIES IN ACCORDANCE WITH PROCEDURES.
  5. SET, MONITOR, AND ACHIEVE PROCESS PRODUCTIVITY AND QUALITY TARGETS TO ENSURE OPTIMUM RESOURCE UTILIZATION AND ATTAINMENT OF BUSINESS OBJECTIVES AND CUSTOMER SERVICE LEVEL AGREEMENTS.
  6. REGULARLY REVIEW PROCESSES TO IDENTIFY ENHANCEMENTS THAT WILL ENHANCE OPERATIONAL AND FINANCIAL EFFECTIVENESS.
  7. PROMOTE BEST PRACTICES THROUGH EFFECTIVE COMMUNICATION WITH PEERS, ENSURING OPTIMAL RESOURCE UTILIZATION ACROSS SECTIONS AND DEVELOPING A ROBUST CROSS-TRAINING PLAN FOR MULTI-SKILLED OPERATION TEAMS.
  8. IMPLEMENT THE GROUP COMPLIANCE POLICY BY CONTAINING COMPLIANCE RISK IN CONJUNCTION WITH THE RELEVANT COMPLIANCE DEPARTMENT, EMBRACING ALL RELEVANT LAWS, RULES, AND CODES.


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