Quality Assurance Coordinator

5 days ago


Karachi, Sindh, Pakistan Aga Khan University Full time

Aga Khan University is seeking a dedicated individual to fill the position of Quality Assurance Coordinator. As a key member of our team, you will be responsible for ensuring that healthcare services meet established standards of quality and regulatory requirements.

This includes monitoring patient care processes, conducting audits, collecting data and reviewing clinical practices, and identifying areas for improvement. You will also take quality improvement initiatives, track performance metrics, and ensure compliance with healthcare regulations.

About the Role

You will work closely with the hospital Quality team to foster a culture of continuous improvement, ensuring optimal patient care and safety. Your role will involve:

  • Assisting in the operational planning of quality assurance programs, systems, and processes.
  • Serving as a resource and liaison between Outreach Medical Services and the Quality and Infection Prevention department.
  • Developing, maintaining, and monitoring clinical indicators as an input to OPPE in collaboration with medical and surgical departments.
  • Compiling and analyzing institutional dashboard indicators, JCIA library of measures, clinical measures, managerial measures, International Patient Safety Goals, departmental KPIs, etc.
  • Conducting and coordinating internal and external quality audits, compiling results, and executing action plans accordingly.
  • Adopting best practices for proper and optimum utilization of existing resources.
  • Reviewing all quality documents and content timely and ensuring up-to-date authentication, including scope of services, standards of practice, MR documents, intranet content, teaching materials, marketing materials, etc.
  • Ensuring all employees of Outreach Medical Services receive required trainings, as appropriate.
  • Facilitating Comprehensive Unit Based Safety programs, providing resources and facilitation for departmental quality projects.


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