Customer Experience Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 60,000 - 75,000
Job Description:

SadaPay is a digital-first financial services company that aims to simplify and transform the way people manage their money in Pakistan. We believe that financial services need a radical shift, and we're committed to making it happen. Our platform offers a seamless and hassle-free experience for our users, with features like no paperwork, no long waits, free local transfers, and an enjoyable payment experience.

As a Customer Experience Associate, you will be the face of SadaPay and the first point of contact for our users. Your role is critical in ensuring that our users have a positive and seamless experience with our platform. We're looking for someone who shares our values and is committed to providing an outstanding experience to our users.

You'll be responsible for responding to customer inquiries via email, live chat, and social media in a friendly, fun, and honest manner. You'll also investigate and resolve issues such as failed transfers, declined payments, and lost or stolen cards quickly and effectively. Additionally, you'll collaborate with other departments to identify and monitor any suspicious activity.

Required Skills and Qualifications:
  • Excellent verbal and written communication skills with an emphasis on attention to detail.
  • A calm personality so that you're able to deal with a lot of issues and queries over chats each day.
  • A positive and patient attitude, with a genuine desire to help customers (even the really unhappy ones) and have them leave each interaction feeling great.
  • Strong problem-solving skills and a knack for investigation.
  • A passion for quality and a focus on providing exceptional customer service.
Benefits:
  • USD-Denominated Salary: All salaries are pegged to USD to help protect team members from inflation.
  • Remote-First Work Culture: We're a remote-first company, allowing our team to work from anywhere they choose.
  • Flexible Leave Policy: We offer a flexible leave policy to support a sustainable work-life balance.
  • Comprehensive Insurance Coverage: Every team member receives Life and Medical Insurance, including immediate family and parents.
  • Provident Fund Contributions: Provident fund contributions are provided to all team members to support their financial growth.
  • Technology and Resources: Each colleague receives a laptop and additional resources to ensure they can work efficiently and comfortably.
What We Offer:

We strive to make every team member feel comfortable and respected in the workplace. Discrimination of any kind has no place here; instead, we promote a culture of respect and mutual support among colleagues. Our recruitment process is built on fairness and equality for all, irrespective of race, age, gender, color, religion, social status, disability, or ethnicity.

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