Lead Customer Experience Specialist

1 day ago


Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time
Job Title: Global Customer Support Lead

This role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.

We are seeking an experienced professional to lead our Customer Support Department.

  • Oversee and optimize customer support operations across Shopify, Amazon, and other online retail platforms.
  • Develop and implement scalable customer support strategies to enhance user experience and retention.
  • Ensure that support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
  • Monitor and analyze customer feedback and implement support solutions to improve response times and efficiency.
  • Collaborate with supply chain and product teams to ensure customer concerns are addressed.
Key Responsibilities:Customer Support Management:
  • Manage a team of customer support professionals to deliver exceptional customer experiences.
  • Implement process improvements to increase customer satisfaction and reduce churn rates.
  • Develop and maintain relationships with cross-functional teams to drive business outcomes.
  • Stay up-to-date on industry trends and best practices in customer support.
Compliance & Excellence Management:
  • Ensure full compliance with e-commerce regulations, platform policies, data protection laws, and consumer rights.
  • Develop and maintain a compliance framework to prevent violations and manage risk.
  • Conduct internal audits and reviews to identify compliance gaps.
  • Work with concerned teams to stay updated on regulatory changes affecting e-commerce platforms.
Minimum Requirements:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.
  • Experience in managing large, global customer support teams.
Benefits:
  • Fuel Allowance
  • Medical Insurance
  • Free Lunch Facility
  • GYM Passport
  • Participatory Fund
  • Market Competitive Salary
  • Learning & Challenging Work Environment
  • Amazing Work Culture
  • Paid Time off
  • Group Life Insurance
  • Gratuity
  • Maternity Leaves


  • Islamabad, Islamabad, Pakistan Elite Outsourcing Full time

    Job DescriptionA Customer Experience Specialist (CES) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may...


  • Islamabad, Islamabad, Pakistan ibex Full time

    Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Salary: Up to PKR 55,000Working Hours: 9Key Responsibilities:Interact with customers to provide and process information in response to...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Customer Service RepresentativeA fast-paced and dynamic Customer Service Representative role has become available at a leading food establishment. The ideal candidate will possess excellent communication skills, the ability to multitask effectively, and a strong problem-solving approach.Key Responsibilities:Respond promptly to customer inquiries and resolve...


  • Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 30,000 - 50,000

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, providing exceptional service and support via various channels.Key Responsibilities:Handle inbound and outbound customer calls, emails, and...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a skilled Customer Support Representative to join our team.Key ResponsibilitiesTo provide exceptional customer service and support via phone, email or other communication channels.To troubleshoot and resolve customer issues in a timely and professional manner.To work collaboratively with internal teams to ensure seamless delivery of customer...


  • Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 500,000 - 700,000

    A career in customer service involves providing exceptional support to clients and customers, with a focus on addressing inquiries, assisting with property-related matters, and ensuring a smooth experience for all interactions.As a Customer Service Officer, you will be responsible for delivering outstanding service by greeting and assisting walk-in customers...


  • Islamabad, Islamabad, Pakistan beBeeEcommerce Full time

    Customer Service Expert for E-commerce BrandsWe're more than just a team — we're a people-first community that thrives on delivering exceptional customer experiences.Annual salary increases based on performancePaid time off to rest and rechargeHealth insurance or stipend for your peace of mindHoliday bonuses to celebrate our winsPermanent work-from-home...


  • Islamabad, Islamabad, Pakistan Spantronics Pvt Ltd Full time

    Lead Generation Specialist - Solar / Clean Energy Spantronics Pvt Ltd, Pakistan Spantronics Private Ltd is responsible for generating sales leads in the U.S.A and supporting activities of all business units by directly interacting with customers using different communication mediums including mainly phone and email.We are expanding our sales force and...


  • Islamabad, Islamabad, Pakistan Makaan Solutions Pvt. Ltd. Full time

    6 days ago Be among the first 25 applicantsMakaan Solutions is a leading real estate development and marketing firm in Pakistan. We specialize in innovative real estate ventures backed by data-driven marketing strategies. To expand our digital outreach and strengthen our customer acquisition pipeline, we are hiring a performance-focused Lead Generation...


  • Islamabad, Islamabad, Pakistan beBeeUserExperience Full time

    The ideal candidate will be a passionate designer who thrives on creating customer-centric solutions.UI/UX DesignerThis role requires a highly skilled and experienced UI/UX Designer to develop innovative design systems, user experiences, and customer journeys.Main Responsibilities: