Solutions Consultant

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Customer Solutions Specialist Job Description

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We are seeking a highly skilled Customer Solutions Specialist to join our team. This role will be responsible for providing exceptional customer service, troubleshooting technical issues, and delivering thoughtful solutions that meet the needs of our clients.

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Key Responsibilities:

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  • Respond to incoming support requests via email and assist businesses in troubleshooting technical issues.">
  • Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise.">
  • Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.">
  • Collaborate with other departments to resolve issues that require cross-functional expertise.">
  • Conduct training sessions and workshops for businesses.">
  • Act as a subject matter expert, providing guidance and mentorship to junior technical solutions specialists.">
  • Communicate with customers in a clear and concise manner, providing step-by-step instructions and explanations.">
  • Manage customer expectations by setting realistic timelines for issue resolution and following up with customers to ensure satisfaction.">
  • Accurately document customer interactions, troubleshooting steps, and solutions in the ticketing system or knowledge base.">
  • Contribute to the development and maintenance of a comprehensive knowledge base by documenting common issues and resolutions.">
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Requirements:

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  • 2 to 3 years of experience in customer support or customer care with international clients.">
  • Highly organized and detail-oriented.">
  • A solution-oriented approach to problem-solving.">
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses.">
  • Strong interpersonal skills and proficiency in English communication.">
  • Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams.">
  • Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA.">
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What We Offer:

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  • Competitive salary package based on experience.">
  • Comprehensive Group Health and Life Insurance.">
  • Gratuity.">
  • EOBI.">
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental).">
  • Quarterly Bonuses.">
  • Quarterly fun event.">
  • Staff recognition programs.">
  • Staff training programs.">
  • Career progression.">
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