Director of Customer Support, Compliance

6 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking an experienced professional to assume the role of Director of Customer Support, Compliance & Excellence.

Key Responsibilities:
  • The ideal candidate will oversee and optimize customer support operations across multiple e-commerce platforms, ensuring seamless interactions with customers.
  • Develop and implement scalable customer support strategies to enhance user experience and retention.
  • Collaborate with cross-functional teams to maintain compliance, improve customer support processes, and lead initiatives that enhance service quality.
Requirements:
  • Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
  • Proven experience in customer support and compliance management within a global e-commerce business.
  • Strong working knowledge of e-commerce platforms, including Shopify and Amazon.
  • Experience in managing large, global customer support teams.
  • In-depth understanding of e-commerce compliance requirements, platform policies, and international regulations.


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