Application Systems Engineer

7 days ago

Lahore, Punjab, Pakistan beBee Careers Full time
System Support Role

About the Job:

We are seeking a motivated and detail-oriented supplier support engineer to ensure seamless communication and support for international suppliers.

  • International Supplier Support: Providing timely and efficient support through various channels, including emails and phone calls.

  • Issue Resolution: Troubleshooting and resolving technical issues related to our platform and inventory management systems.

  • Query Handling: Addressing and resolving supplier queries in a professional and timely manner.

  • Collaboration and Internal Support: Collaborating closely with sales, development, operations, and other internal teams to ensure seamless processes and efficient problem-solving.

  • Integrations: Working with various integration points like APIs, FTP, SFTP, Google Sheets, and more to ensure data accuracy and system connectivity.

Key Responsibilities:

The ideal candidate will have 3-5 years of experience in application support or a related field. A good understanding of SQL and ability to write and execute queries is essential. Experience in providing live support and handling international customer inquiries is also required.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving and analytical skills. Analytical mindset and ability to identify root causes of issues.

  • Ability to communicate complex technical information clearly and concisely.

  • Ability to work independently and as part of a team.

  • Strong interpersonal skills and ability to build rapport with suppliers and internal teams.

Preferred Skills:

  • Experience handling API-related issues.

  • Proficiency in Hindi and Gujarati (verbal).

  • Coding experience.

  • Exposure to Data Analysis.

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