
Customer Service Leadership Position
4 days ago
We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.
Key Responsibilities:- Develop strategies to enhance customer satisfaction and resolution rate
- Streamline operations and processes using Kaizen and Lean Six Sigma methodologies
- Lead complex projects to drive performance enhancements
- Maintain a customer-obsessed team culture
- 12+ years of experience managing multi-level CX teams
- Strong problem-solving skills and ability to multitask
- Emotionally intelligent with strong leadership skills
- Passion for creating exceptional experiences
A commitment to equal opportunity drives our inclusive workplace.
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