Customer Service Leadership Position

4 days ago


Hyderabad City Taluka, Pakistan Coinbase Full time

We are seeking a seasoned leader to oversee frontline customer support agents and drive performance improvements for the Coinbase network.

Key Responsibilities:
  • Develop strategies to enhance customer satisfaction and resolution rate
  • Streamline operations and processes using Kaizen and Lean Six Sigma methodologies
  • Lead complex projects to drive performance enhancements
  • Maintain a customer-obsessed team culture
Requirements:
  • 12+ years of experience managing multi-level CX teams
  • Strong problem-solving skills and ability to multitask
  • Emotionally intelligent with strong leadership skills
  • Passion for creating exceptional experiences

A commitment to equal opportunity drives our inclusive workplace.



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