
Platform Optimization Lead
6 days ago
About the Opportunity
JSIL is hiring a seasoned Digital Onboarding & Engagement Specialist to drive the optimization of our digital customer interactions. As a key member of our team, you will be responsible for enhancing digital onboarding platforms, collaborating with internal and external stakeholders, designing and executing impactful campaigns, building strong relationships with distributors, and analyzing customer journeys to identify areas for improvement.
Key Responsibilities:
Enhance digital onboarding platforms to deliver exceptional customer experiences.
Collaborate with internal and external stakeholders to optimize processes and integrations.
Develop and execute targeted campaigns to engage digital customers.
Foster strong relationships with distributors to expand market reach.
Analyze customer journeys to identify gaps and implement actionable improvements.
Stay informed about industry trends through regular competitive analyses.
Requirements:
Minimum 3 years of experience in digital platform management and customer engagement.
Strong skills in campaign development, cross-functional collaboration, and achieving business objectives.
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