Java Technical Operations Manager

6 days ago

Sargodha, Punjab, Pakistan beBeeLeadership Full time $28,000 - $35,500
Job Overview

We are seeking a Java Technical Support Lead to manage our Incident Response Team and oversee all support operations. This leadership role involves building, coaching, and directing a team of technical support engineers while establishing best practices for incident response and management.

The successful candidate will develop strategies for handling event-driven architecture, implement effective incident management workflows, and collaborate with leadership to ensure operational excellence.

Key Responsibilities
  • Lead and develop a team of technical support engineers to provide coverage from 9 AM to 6 PM CET, including weekends.
  • Establish and enforce incident response protocols and escalation procedures.
  • Oversee critical incident management and handle high-severity issues when needed.
  • Define and implement root cause analysis methodologies and follow-up processes.
  • Collaborate with development, operations, and product teams to enhance service quality.

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