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Quality Assurance Expert

1 week ago

Islamabad, Islamabad, Pakistan Mozack Full time

At Mozack, we're committed to delivering exceptional service quality. As a Quality Assurance Expert, you'll play a vital role in maintaining our high standards and driving continuous improvement.

Key Responsibilities:
  1. Analyze data to identify areas for improvement in the sales process, ensuring our customers receive unparalleled service.
  2. Review interactions across various channels to guarantee quality, fostering trust with our clients.
  3. Monitor calls on our dialer system to maintain our stringent quality control measures.
  4. Track customer reviews, comments, and agent performance to refine our services.
  5. Identify, document, and track defects or bugs, utilizing your analytical skills to optimize our processes.
  6. Generate detailed reports on communication quality for management review, facilitating informed decision-making.
Requirements:
  1. Prior experience as a Quality Assurance professional or similar role, with a proven track record of success.
  2. Demonstrated knowledge of software testing methodologies and tools, enabling effective analysis and optimization.
  3. Strong analytical skills with attention to detail, coupled with excellent communication skills (written and verbal).
  4. Bachelor's degree in Computer Science or a related field preferred but not required, highlighting our commitment to hiring talented individuals regardless of educational background.