Service Delivery Leader

4 days ago


Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full time
Job Requirements:

HNS Global Outsourcing Private Limited requires a Call Centre Manager to lead our team in Bahria Town Lahore.

The ideal candidate will have:

  • Extensive experience in call centre operations.
  • A proven track record of driving business growth.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.

Responsibilities:

  1. Lead a team of call centre agents and supervisors.
  2. Develop and implement strategies to improve operational efficiency and productivity.
  3. Monitor and report on key performance indicators (KPIs).
  4. Ensure compliance with company policies and procedures.
  5. Foster a positive work environment and promote employee engagement.
  6. Develop and implement bonus, reward and incentive schemes.
  7. Collaborate with cross-functional teams to drive business results.


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