Cloud Service Advocate

1 day ago

Lahore, Punjab, Pakistan beBee Careers Full time
Customer Success Professional

The role of a Customer Success Manager at our company is to drive customer satisfaction, retention, and growth by developing and maintaining strong relationships with clients. This involves ensuring the successful implementation, adoption, and ongoing utilization of cloud services, ultimately maximizing the value clients derive from these solutions.

Main Responsibilities
  • Serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives.
  • Collaborate with sales and technical teams to onboard new clients, ensuring a seamless transition and alignment of expectations.
  • Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of cloud solutions.
  • Proactively engage with clients to provide guidance, support, and strategic advice to optimize their use of cloud services.
  • Conduct regular check-ins, monthly or quarterly business reviews, and health assessments with clients to assess satisfaction levels and identify opportunities for growth or improvement.
  • Act as an advocate for clients within the organization, championing their needs, feedback, and requirements to internal teams.
  • Work closely with the support team to address and resolve any client issues or concerns promptly.
  • Identify upsell and cross-sell opportunities based on an understanding of clients' evolving needs and service offerings.

Key Skills and Qualifications
  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
  • Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.
  • Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • Strategic mindset with the ability to understand clients' business objectives and translate them into successful cloud solutions.
  • Proficiency in analyzing data and metrics to derive insights and make data-driven decisions.
  • Customer-focused mindset with a passion for ensuring customer satisfaction and success.
  • Ability to thrive in a fast-paced, dynamic environment with a diverse client base.
  • Experience and willingness to learn new skills and technologies.
  • AWS Cloud Practitioner certification (required within first 30 days of employment).

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