Customer Service Specialist

3 weeks ago

Lahore, Punjab, Pakistan Cloud Education and Visa Services Full time

4 days ago Be among the first 25 applicants

Direct message the job poster from Cloud Education and Visa Services

Pioneer Cloud Education & Visa Services Pakistan | Higher Education Specialist | Helping Students Navigate Global Opportunities | Connecting…

We're Hiring: Customer Service Specialist (Full-Time | On-Site | Lahore)

Salary: (Based on Experience)

Overview:
At Cloud Education & Visa Services, we don't just help students study abroad — we shape futures. We provide end-to-end support to students from career counselling and university selection to admissions and migration assistance. Our team is committed to guiding students at every step of their journey with compassion, professionalism, and a passion for global education.

Role:
We're on the lookout for a Customer Service Specialist who thrives on creating exceptional customer experiences. If you are passionate about helping others, an excellent communicator, and eager to grow in a fast-paced, purpose-driven organization — we want to hear from you.

Key Responsibilities:

  • Serve as the first point of contact for student and parent inquiries via phone, email, and in-person.
  • Provide accurate information on our services, visa procedures, and admissions support.
  • Handle and resolve client concerns with professionalism and a solution-oriented approach.
  • Maintain detailed records of all customer interactions and follow-ups.
  • Collaborate with internal teams to ensure smooth processing of student applications.
  • Build lasting relationships with clients through excellent service and timely communication.

What We're Looking For:

  • 1+ years of experience in a customer service or client-facing role (preferably in education, travel, or consultancy).
  • Strong interpersonal and communication skills – both written and verbal.
  • Proactive problem-solving abilities with great attention to detail.
  • Professional phone etiquette and confidence in handling inquiries.
  • A positive, calm, and empathetic attitude – especially under pressure.
  • Proficiency in MS Office and basic CRM tools is a plus.
  • Bachelor's degree in a relevant field is preferred.

Why Join Cloud Education & Visa Services?

  • Competitive Salary: Market-based salary.
  • Growth Opportunities: Clear pathway to leadership roles in customer relations or operations.
  • Purpose-Driven Work: Help students achieve their international education dreams.
  • Supportive Environment: Learn and grow with a passionate, energetic, and collaborative team.

Location: On-site – Lahore Office

Working Days: Monday to Saturday

Ready to be the voice that guides futures? Apply now and join a company where your service truly matters.

Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Education Administration Programs

Referrals increase your chances of interviewing at Cloud Education and Visa Services by 2x

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