Dynamic Operations Professional

1 week ago

Lahore, Punjab, Pakistan beBeeOperationsManager Full time
Operations Manager Job Description

We're looking for a skilled Operations Manager to join our team. This is a dynamic role that requires someone who can thrive in a fast-paced environment and drive operational excellence.

About the Role:

  • Oversee daily operations to ensure smooth and efficient delivery of services.
  • Implement strategic plans aligned with company goals and objectives.
  • Monitor and analyze performance metrics to optimize productivity.
  • Manage and prepare reports for clients and stakeholders.
  • Design and improve customer service and support processes.
  • Automate repetitive tasks using technology.
  • Track key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
  • Prepare performance dashboards for internal and client reporting.
  • Identify trends in customer behavior and operational issues.
  • Maintain adherence to data privacy, contract terms, and regulatory requirements.
  • Maintain documentation and audit trails.
  • Recruit, onboard, and coach team members.
  • Set performance goals and drive team culture.
  • Handle resource planning and workforce scheduling.

Project Coordination:

  • Coordinate and manage projects with clients, ensuring quality standards and deadlines are met.
  • Develop project plans, timelines, and budgets, and track progress regularly.
  • Collaborate with cross-functional teams to ensure successful project execution.

Client Onboarding:

  • Facilitate onboarding process for new clients, ensuring seamless transition and positive experience.
  • Provide training and support to new clients.
  • Develop customized onboarding plan or project timeline.
  • Coordinate kickoff meetings with internal and client stakeholders.
  • Clearly define roles, communication channels, and expectations.
  • Monitor usage or adoption in the first 30/60/90 days.
  • Flag and resolve blockers quickly to maintain momentum.
  • Act as central point of contact during onboarding.
  • Capture client feedback and share with product or delivery teams.

Required Skills and Qualifications:

  • Bachelor's degree in business administration, information technology, or related field.
  • Proven experience in operations management/project management role, preferably in digital or technology-driven environment.
  • Strong project management skills with history of successfully handling multiple projects.
  • Excellent communication skills, both verbal and written, with ability to engage effectively with international clients and suppliers.
  • Strong technical acumen and ability to understand complex technical concepts.
  • Proficiency in project management and CRM software.
  • Exceptional organizational and leadership abilities.
  • Strong problem-solving skills and proactive approach to addressing challenges.
  • Ability to thrive in fast-paced environment and adapt to changing priorities.

Benefits:

This is a challenging role that offers opportunities for growth and development. If you have the skills and qualifications we're looking for, we encourage you to apply.

Contact Information:

Please submit your resume and cover letter to apply for this position.

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