Senior Cloud Architecture Engineer

At the forefront of technological advancements, we build mission-critical tools that empower thousands of businesses to operate like tech companies. We are the backbone of customer experience across our ecosystem, aiming to become the core infrastructure through which businesses manage their data, relationships, and insights – with the help of AI.

We're solving some of the hardest problems in multi-tenant systems, content inheritance, and support-at-scale — all while pushing the limits of what's possible with generative AI. If you want to work at the edge of AI agents, multi-model orchestration, and deep product extensibility, this is your moment.

• Lead the design, implementation, and operation of full-stack product features across our platform using TypeScript, NestJS, React Router, Postgres, and MongoDB.
• Navigate and evolve our complex multi-tenancy inheritance model, ensuring clean boundaries and scalable, permissioned experiences for every customer type.
• Architect systems that work at scale – for hundreds of thousands to millions of end users, with high performance, high availability, and clear observability.
• Collaborate with Product, Support, and Leadership to ship outcomes, not just features.
• Build and maintain tools, services, and workflows that enhance internal velocity and enable AI-driven support experiences.
• Participate in (and often lead) design reviews, architecture discussions, and code audits with an emphasis on our high standards.
• Use AI as part of your daily toolkit, and help shape how it's used inside the product itself – from prompt chaining to autonomous agents to multi-context processors and LLM-driven Rapid Application Development.
• Mentor engineers and elevate the technical culture through documentation, demos, and hands-on pairing.
• Have 5+ years of experience building and scaling production-grade full-stack applications.
• Are fluent in TypeScript, with mastery over modern patterns in React, NestJS, and MongoDB.
• Can architect large systems with modularity, separation of concerns, and tenancy-aware logic.
• Are deeply familiar with REST APIs, GraphQL, performance optimization, observability, and CI/CD pipelines.
• Have real-world experience with AI tooling – whether it's prompt design, using OpenAI APIs, building with LangChain/LlamaIndex, or orchestrating agents with multiple memory stores.
• Understand that AI isn't magic – and can clearly explain why it can't (yet) replace what you do, even as you use it to go faster and build smarter.

• Have experience working with multi-tenancy, inheritance trees, and permissioned content propagation.
• Have built AI agents or agent frameworks, ideally using tools like OpenAI functions, LangGraph, Model Context Protocol, or memory-augmented chaining.
• Understand or have worked with multi-modal LLMs, custom embeddings, and hybrid chunking strategies.
• Have scaled features that touch hundreds of thousands of users – or systems that process millions of data points. Are capable of technical storytelling – aligning engineering complexity to business outcomes.
• Infra: Docker, Docker Swarm, GitHub Actions, AWS.
• Data & Observability: Mongo Aggregations, ClickHouse, Custom Analytics, OpenTelemetry, Grafana LGTM Stack.

• Reliability: We say what we'll do, and do what we say – with stable, scalable systems to match.
• Supportiveness: We unblock each other, elevate the team, and listen before we speak.
• Efficiency: We move fast – but we move with purpose and without waste.
• Work Ethic: We hustle with clarity, because execution is everything.
• Results Matter: Shipped > planned. Measured > assumed. Outcomes > output.
• Customer Obsession: We know our support is often our customers' lifeline – we act accordingly.
• Extreme Ownership: If something breaks, we fix it – even if we didn't build it.
• High Standards: We continuously raise the bar, and help others do the same.
• Humility & Kindness: No egos. Just people solving hard problems together.
• Persistence: Roadblocks don't slow us – they sharpen us.
• Client Empowerment: Everything we build makes our clients smarter, stronger, faster.
• Innovation: We invent at the edge – in AI, architecture, and automation.

This role empowers you to make a significant impact on the growth and development of businesses worldwide. You will be instrumental in shaping the foundation of a platform that enables businesses of all sizes to operate efficiently and effectively.