Servicing Professional
3 days ago
At JustRepair, we are seeking a highly skilled Servicing Professional to manage interactions, convert leads, and provide exceptional service delivery. This role is ideal for individuals who possess excellent communication skills, experience in customer-facing roles, and the ability to work independently while managing tasks remotely.
Key Responsibilities:
Lead Management:
- Handle and respond to leads via WhatsApp, prioritizing lead conversion.
- Cross-sell products such as on-site repair services, screen protectors, and phone covers.
Customer Service:
- Address and resolve customer complaints promptly and professionally.
- Schedule repair services and coordinate with technicians.
Vendor and Quotation Management:
- Obtain pricing details from vendors as needed.
- Create and share accurate quotations and invoices with clients.
Sales Pipeline Updates:
- Regularly update the Sales Pipeline Sheet to track customer progress and lead conversions.
Marketing:
- Conduct WhatsApp marketing campaigns based on the Sales Pipeline Sheet.
Requirements:
- Strong communication and interpersonal skills.
- Experience in customer service or sales is preferred.
- Ability to work independently and manage tasks remotely.
- Organized and detail-oriented with good multitasking abilities.
- Basic proficiency in creating quotations and managing spreadsheets.
Benefits
- A flexible, remote work environment.
- Competitive compensation.
- Opportunity to grow with a dynamic team.
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