Relationship Development Professional

6 days ago


Karachi, Sindh, Pakistan ELN - Limited Full time

**Role Description**

This is an exciting opportunity to join our team as a Strategic Client Liaison Specialist. In this role, you will be responsible for delivering exceptional customer experiences through effective communication and relationship building.

Responsibilities

Key responsibilities include:

  • Responding to live website chat inquiries from existing and new customers.
  • Managing phone calls, emails, and other customer communications.
  • Maintaining third-party websites by handling queries, course listings, and bookings.
  • Identifying and engaging potential corporate clients through targeted social media outreach.
  • Monitoring and addressing leads on Freshdesk, ensuring timely follow-up via email and phone.

We strive to maintain a high level of customer satisfaction and achieve key performance indicators (KPIs) for customer service and marketing in the UK and Pakistan markets.



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