Social Media Customer Relationship Expert

3 days ago

Faisalabad City Tehsil, Pakistan beBee Careers Full time

Job Description

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Social media customer relationship specialists are responsible for delivering exceptional customer support and brand engagement across various social platforms, including Facebook, Twitter, and automotive enthusiast forums.

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Key Responsibilities

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  1. Monitor social media platforms to identify opportunities to engage with customers and deliver superior customer support and brand engagement.
  2. Manage existing caseloads, complete follow-up tasks, and achieve operational metrics.
  3. Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  4. Proactively identify sales leads and educate in-market customers on product functionality and services.
  5. Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  6. Effectively and accurately document customer interactions.
  7. Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  8. Participate in required training/industry-specific certifications to maintain technical knowledge and skills necessary to perform the job at or above the standard required.
  9. Provide exceptional service to all internal and external customers.
  10. Adhere to and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  11. Utilize correct tools to efficiently manage concurrent activities.

Job Specifications

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Minimum Requirements

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  1. 1+ years of experience in customer service-related professions.
  2. 1+ years of social platform experience.
  3. Computer navigation and typing proficiency.
  4. Strong reading comprehension and written communication skills.

Required Education/Training/Certifications/Licenses

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  1. Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications, or similar concentration).

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