
Service Delivery Operations Specialist
3 days ago
We are seeking a highly skilled Service Delivery Operations Specialist to join our team at Ibex. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our IT services.
Key Responsibilities:- Contribute to Insite/ServiceNow demos and participate in UAT sessions before launching new customer installation projects.
- Collaborate with the project management team to ensure duplicate tasks are completed during the swivel chair phase in both Salesforce and ServiceNow.
- Provide support to new users by managing incidents and creating enhancement user stories based on user feedback after the system goes live.
- Receive and handle incident requests according to agreed procedures.
- Systematically interpret user problems and identify solutions and potential impact.
- Use experience to address user problems and query databases for potential solutions.
- Apply steps to resolve or escalate issues and provide technical updates to applicable teams.
- Assist teams in troubleshooting issues to quickly offer alternative solutions.
- Contribute to the creation of support documentation.
- Communicate system changes via email and distribute to impacted teams.
- Run and analyze reporting from ServiceNow, SFDC, and Oracle, including issues, order volume, and product-specific data points.
- Monitor service delivery systems and collect performance data.
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Project Delivery Specialist
5 days ago
Karachi, Sindh, Pakistan Siemens Pakistan Engineering Co. Ltd. Full timeProject Delivery SpecialistAbout the Role:We are seeking a highly skilled Project Delivery Specialist to join our team. The successful candidate will be responsible for managing operational services delivery, driving operational excellence and continuous improvement.
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Service Delivery Specialist
5 days ago
Karachi, Sindh, Pakistan ibex Full timeService Delivery SpecialistAbout the Role:The Service Delivery Specialist is responsible for providing exceptional customer service and support to clients. This includes responding to customer inquiries, resolving issues, and maintaining a positive reputation for ibex.Key Tasks:Provide timely and accurate responses to customer inquiries.Identify and escalate...
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AP Service Delivery Specialist
5 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeAdditional DetailsWe operate at a fast pace. If you enjoy optimizing processes and adapting to changing goals, we'd like to hear from you. We value individuals who can develop and improve existing systems and processes. We're driven by our passion for achieving targets. If you share this mindset, we encourage you to join us.
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Service Delivery Expert
5 days ago
Karachi, Sindh, Pakistan Horyzon Full timeService Delivery ExpertAbout the Role:The Service Delivery Expert is responsible for designing and delivering exceptional customer experiences through tailored solutions and innovative approaches. This involves working closely with clients to understand their needs, developing custom solutions, and measuring the effectiveness of service delivery.Key...
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Operations Delivery Strategist
5 days ago
Karachi, Sindh, Pakistan Zameen Full timeAt Zameen, we are seeking an exceptional Operations Delivery Strategist to play a pivotal role in driving the delivery of services to our clients.Key ResponsibilitiesDevelop and implement service delivery strategies in collaboration with the Operations Manager.Provide leadership and guidance to a team of service delivery professionals.Collaborate with...
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Head of Service Delivery
3 days ago
Karachi, Sindh, Pakistan Zicongroup Full time**About Zicongroup:**We are a leading organization in the industry, committed to delivering exceptional service to our clients. We are seeking an experienced Business Unit Head to lead our vertical operations and drive business growth through effective team management and process optimization.**Responsibilities:**Manage and enhance service delivery and...
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HR Services Delivery Director
3 days ago
Karachi, Sindh, Pakistan The Citizen Foundation Full timeThe Citizen Foundation is seeking a seasoned professional to lead its HR Services Delivery function. As the Manager of Human Resources Operations, you will oversee the entire Human Resources operation to ensure seamless service delivery.Key Responsibilities:Collaborate with the HR Services team to deliver high-quality end-to-end HR services to all...
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IT Service Delivery Specialist
5 days ago
Karachi, Sindh, Pakistan EWS Group Full timeThe DivisionOur company is part of the Jonas Software group, a leading provider of enterprise management software solutions in 17 vertical industries. We are seeking an enthusiastic and career-oriented individual to join our global R&D team, working on our Jonas Club ERP software used by over 2,200 clubs worldwide.This role requires collaboration with...
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Digital Service Delivery Manager
3 days ago
Karachi, Sindh, Pakistan ibex. Pakistan Full timeJob Role: Digital Service Delivery ManagerJob Summary:Ibex is seeking a seasoned Digital Service Delivery Manager to lead our digital service delivery team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our digital services.Key Responsibilities:Oversee the management of incidents and create...
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HR Services Delivery Lead
5 days ago
Karachi, Sindh, Pakistan The Citizens Foundation (TCF) Full timeKey AccountabilitiesThis Senior Manager HR Services Delivery will be responsible for:Ensuring the effective delivery of HR services to TCF employees.Managing HR data, payroll processing, and leave management.Defining and tracking key performance indicators (KPIs).Liaising with stakeholders to resolve HR-related matters.Requirements7-8 years of experience in...
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Pantry Acquisition Specialist
5 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeDelivery Hero SE is a pioneering company that aims to be the most loved everyday food and groceries destination. We're driven by a passion for innovation and a commitment to excellence.We operate in over 400 cities across 11 markets, with people from more than 60 nationalities. We believe in winning through diversity and are part of the Delivery Hero Group,...
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Logistics Operations Specialist
7 days ago
Karachi, Sindh, Pakistan Bake House Full timeThird-Party Logistics CoordinatorAbout the RoleWe are seeking a detail-oriented professional to manage courier performance and resolve claims efficiently.This role involves monitoring delivery ratios, analyzing data to identify trends, and preparing performance reports. The ideal candidate will collaborate with courier partners to optimize operations and...
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Service Delivery Manager
3 days ago
Karachi, Sindh, Pakistan Sybrid Private Limited -a Lakson Groupof Company Full timeSybrid Private Limited, a Lakson Group company, seeks a Service Delivery Manager. The successful candidate will be responsible for ensuring seamless service delivery to customers.Main Responsibilities:The ideal candidate will be responsible for managing customer inquiries and providing accurate information about insurance policies, products, and...
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Service Delivery Director
5 days ago
Karachi, Sindh, Pakistan Innovative Private Limited Full timeKey Role DescriptionThis role is focused on delivering exceptional service operations, driving customer satisfaction, and leading a high-performing team.Main ResponsibilitiesOperational Management: Oversee client services to ensure efficient delivery and meet customer expectations.Team Leadership: Supervise staff through team leads, ensuring effective...
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Service Delivery Expert
5 days ago
Karachi, Sindh, Pakistan Lycan Communication Full timeService Delivery ExpertAs a Service Delivery Expert at Lycan Communication, you will play a critical part in delivering exceptional service and support to our customers.This role requires a highly motivated and dedicated individual who can respond to incoming customer inquiries via phone, provide accurate information about products and services, resolve...
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Operational Efficiency Specialist
10 hours ago
Karachi, Sindh, Pakistan SPERTON - Where Great People Meet Full timeThe Operational Efficiency Specialist will play a key role in driving business growth, enhancing customer satisfaction, and improving operational efficiency at SPERTON - Where Great People Meet. This specialist will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency.Main Tasks:Develop...
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Service Delivery Manager
5 days ago
Karachi, Sindh, Pakistan R&I Electrical Appliances Full timeJob DescriptionR&I Electrical Appliances is seeking a skilled professional to fill the role of Service Delivery Manager.Key ResponsibilitiesResponsible for resolving customer inquiries and service centre queries in a timely and effective manner.Procure spare parts and tools for service centres as required, ensuring seamless delivery of services.Verify and...
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Customer Engagement Specialist
5 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeWe are seeking a Customer Engagement Specialist to join our team at Delivery Hero SE. In this role, you will be responsible for developing and implementing a comprehensive customer engagement strategy that enhances customer experience, increases brand presence, and improves customer engagement.Key ResponsibilitiesDevelop and implement a customer engagement...
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Category Operations Lead
5 days ago
Karachi, Sindh, Pakistan Delivery Hero SE Full timeOur MissionAt Delivery Hero SE, we strive to be the leading everyday food and groceries destination.Job OverviewKey Responsibilities:Oversee the procurement process for essential commodities such as Rice, Pulses, Flour, Dry Fruits, and Sugar.Ensure the overall profitability of the commodities category.Manage the full lifecycle of unbranded and branded ranges...
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Service Operations Manager
5 days ago
Karachi, Sindh, Pakistan Shahzad Training & Consulting International Full timeWe are seeking a highly skilled Assistant Manager to lead our Service Operations team in the automotive industry.Key ResponsibilitiesDevelop and implement service policies and programs to support dealerships in their operations, ensuring seamless customer satisfaction.Provide strategic planning and organizational expertise to enhance service delivery and...