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Digital Service Delivery Manager
3 days ago
Job Summary:
Ibex is seeking a seasoned Digital Service Delivery Manager to lead our digital service delivery team. As a key member of our service delivery team, you will be responsible for ensuring the smooth operation of our digital services.
Key Responsibilities:- Oversee the management of incidents and create enhancement user stories based on user feedback after the system goes live.
- Collaborate with the project management team to ensure duplicate tasks are completed during the swivel chair phase in both Salesforce and ServiceNow.
- Receive and handle incident requests according to agreed procedures.
- Systematically interpret user problems and identify solutions and potential impact.
- Monitor service delivery systems and collect performance data.
- Run and analyze reporting from ServiceNow, SFDC, and Oracle, including issues, order volume, and product-specific data points.
- Minimum Bachelor's degree in Computer Science or Business Management.
- Proficient in Visio workflows, Advanced Excel, Google Sheets, and Presentation tools.
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