Support Services Ambassador

7 days ago


Lahore, Punjab, Pakistan beBeeSupport Full time
Customer Support Representative Job Description

As a key member of our team, you will serve as the primary point of contact for valued customers.

Your main responsibilities include:

  1. Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
  2. Providing product and service information to customers.
  3. Resolving customer complaints and issues with patience and empathy.
  4. Identifying and resolving customer problems or concerns efficiently.
  5. Escalating complex issues to the appropriate department for resolution.
  6. Maintaining in-depth knowledge of our products and services.

Requirements:

  • This is an onsite job requiring a computer, stable internet connection, and audio gear.
  • 8 hours of work per day, 6 days a week.
  • Night Shifts available.

Education:

  • A high school diploma or equivalent is required; additional education is a plus.

Experience:

  • At least 2 years of experience in customer service or a related field.
  • Strong customer service skills with the ability to manage a high volume of customer inquiries.
  • Excellent communication skills both written and verbal.
  • Basic English conversational skills are necessary.
  • Proficiency in using customer service software and tools.

Job Type: Full-time
Salary: Competitive package



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