Service Quality Representative

5 days ago


Lahore, Punjab, Pakistan LiveChat World Wide Full time
Service Quality Representative

Effective Communication and Conflict Resolution:

  • Develop and maintain a positive relationship with customers through active listening and empathy.
  • Address customer concerns and complaints in a prompt, professional, and respectful manner.
  • Utilize effective communication skills to resolve issues and provide solutions that meet customer needs.

Key Performance Indicators:

  • Meet or exceed sales targets through consistent performance of upselling and conversion strategies.
  • Maintain high levels of customer satisfaction through efficient issue resolution and proactive problem-solving.
  • Contribute to a positive team environment by promoting a culture of excellence and continuous improvement.
Requirements

To be successful in this role, you should have:

  • Experience working in a fast-paced call center environment.
  • Ability to work independently and as part of a team to achieve common goals.
  • Excellent verbal and written communication skills, with the ability to adapt to different communication styles.


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