Customer Support Expert

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description:

We are seeking a highly skilled Customer Service Specialist to provide exceptional support to our clients through phone and chat interactions. As the main point of contact, you will handle inquiries, resolve issues, and ensure client satisfaction.

Main Responsibilities
  • Respond to customer inquiries and provide assistance via calls and chat sessions.
  • Resolve customer complaints or redirect them to relevant departments for further support.
  • Maintain accurate and detailed records of customer interactions.
  • Collaborate with team members to deliver seamless customer experiences.
  • Identify opportunities for service improvements and implement changes.
  • Provide guidance and support to customers navigating our products and services.

Requirements:
  • Proven experience in customer-facing roles, preferably in graphic design.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and ability to remain calm under pressure.
  • Demonstrated multitasking and task prioritization skills.
  • Proficiency in CRM software and familiarity with graphic design concepts.


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