Technical Support Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support team, you will play a crucial role in ensuring a seamless experience for our customers.

Main Responsibilities:
  • Provide multi-channel support to customers via email, chat, and calls, ensuring timely and effective issue resolution.
  • Create and manage tickets on Freshdesk, ensuring proper categorization and escalation when needed.
  • Maintain and continuously update support documentation, FAQs, and troubleshooting guides.
  • Build integrations and automation for clients using no-code tools like Zapier and Pabbly to improve workflows.
  • Collaborate with the engineering and product teams to report bugs, suggest improvements, and test new features before release.
  • Assist in onboarding new customers by guiding them through setup and best practices.
  • Analyze recurring customer issues and propose solutions to reduce support load.
  • Provide insights on customer pain points and feedback to help drive product improvements.


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