Sales Engineer

5 hours ago


Lahore, Punjab, Pakistan Expertflow LLC Full time

About Us:

Expertflow is committed to delivering exceptional customer experiences through our innovative Cloud Contact Center Software. With offices worldwide, we serve businesses across multiple regions.

Job Responsibilities:
  • We seek a skilled professional to showcase our product's capabilities to potential customers through engaging live demos, webinars, and technical workshops.
  • This role involves responding to customer inquiries via email and chat channels, preparing quotes, and following up on leads with customers and partners.
  • Collaboration with internal teams is essential for coordinating post-production change requests and product feature requests.
  • You will contribute valuable insights to our product development by exchanging information with product management and marketing.
  • Creating technical documentation to maintain our product knowledge is also an integral part of this role.
  • Your expertise will help us understand competitor offerings and inform sales strategies.
Requirements:
  • A degree in Computer Science, Software Engineering, or a related field is required.
  • At least 2 years of experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering, is desirable.
  • Knowledge of networks, contact center technologies, and call flows is essential.
  • Experience in analyzing requirements, proposal preparation, responding to RFPs/demos, and conducting POCs is valuable.
  • Strong communication and presentation skills are necessary.
  • Flexibility and the ability to prioritize tasks are essential.
  • Proficiency in MS Office is required.

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