
Customer Operations Specialist
2 weeks ago
Job Description: We are seeking a skilled Customer Operations Specialist to join our team. The ideal candidate will be responsible for maintaining key performance indicators (KPIs) such as mean time to repair (MTTR), mean time to troubleshoot (MTTP), and customer happiness index (CHI). They will also aim to improve operational KPIs by executing maintenance projects on schedule and adhering to service level agreements (SLAs).
Required Skills and Qualifications:
- Bachelor's or Master's degree in Electrical, Telecommunications, or related field from a recognized university.
- Minimum 3-4 years of relevant experience in Telecom network operations, preferably with Copper/GPON networks.
- Excellent understanding of data analytics and reporting, communication and negotiation skills, and customer relationship management.
- Able to work independently and collaboratively as part of a team.
Benefits:
- Hybrid work model with flexibility to balance work and personal life.
- Family-centric policies offering 6-month maternity and 30-day paternity leave.
- Ongoing training and development opportunities to enhance skills and career growth.
What You Will Achieve:
- Maintain accurate mapping of infrastructure and promote health, safety, and environmental compliance.
- Identify and implement preventive maintenance strategies to enhance customer experience and reduce complaints.
- Contribute to the company's vision of becoming the largest technology player and national champion driving digital transformation in Pakistan.
Seniority Level: Mid-Senior
Employment Type: Full-time
Job Function: Information Technology
Industries: Telecommunications
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