Customer Experience Specialist

4 weeks ago


Karachi, Sindh, Pakistan Zero Lifestyle Full time

Direct message the job poster from Zero Lifestyle

Customer Experience Lead | Team Lead at Daraz | Careem Operations | Foodpanda Logistics | Alibaba Daraz | E-Commerce Specialist | Last Mile | Logistics

Responsibilities

  1. Confirm customer orders and resolve delivery-related queries.
  2. Share accurate product information and guide customers effectively.
  3. Understand issues and forward complaints when necessary.
  4. Handle calls with a polite, professional tone to ensure a top-level customer experience.
  5. Maintain AHT (Average Handling Time) and follow all QA and call ethics protocols.
  6. Ensure high CSAT (Customer Satisfaction Score) by resolving queries efficiently.
  7. Meet and exceed daily and weekly performance targets.
We're Hiring – Call Support Executive (Inbound/Outbound)

Location: Karachi | Full-Time | On-Site

Ideal Candidate Should Have:
  1. 6 months – 1 year of experience in inbound/outbound customer support.
  2. Strong communication, problem-solving, and multi-tasking abilities.
  3. Familiarity with QA standards, CSAT goals, and call handling SOPs.
  4. Confidence in managing pressure and staying calm during high call volumes.
  5. A customer-first attitude with a passion for service excellence.

Apply Now:

Send your CV to uzair.ali@zerolifestyle.co

Subject: Call Experience Executive – #Name

Let's raise the bar of customer satisfaction — one call at a time

Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • Fashion Accessories Manufacturing
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