IT Support Ticket Operations Manager

Job Summary:The Ticket Queue Manager is responsible for overseeing the flow, prioritization, and timely resolution of support tickets across all technical support channels. This role ensures efficient workload distribution, adherence to service level agreements (SLAs), and continuous improvement in customer satisfaction and team performance. The Ticket Queue...

Job Summary:The Ticket Queue Manager is responsible for overseeing the flow, prioritization, and timely resolution of support tickets across all technical support channels. This role ensures efficient workload distribution, adherence to service level agreements (SLAs), and continuous improvement in customer satisfaction and team performance. The Ticket Queue...

Seeking a skilled professional to fill the position of Ticketing and Fares SpecialistThis is an opportunity for someone with extensive hands-on experience in creating new flight bookings on Sabre and other booking systems.Key Responsibilities:Create new flight bookings on Sabre and other booking systems, utilizing adaptability to diverse platforms and...

Position: Ticketing and Fares SpecialistType: Full-timeSchedule: Flexible, including shifting schedules, weekends, night shifts, overtime, and holidaysLocation: Remote, with a designated home office setupWe are seeking a Ticketing and Fares Specialist on behalf of a valued client.Utilize hands-on experience in creating new flight bookings on Sabre and other...

Job Role: Night Airline Ticketing SpecialistAt our organization, we're focused on delivering exceptional travel experiences for our clients. To help us achieve this goal, we're seeking a skilled Night Airline Ticketing Specialist with expertise in Sabre and strong customer service skills.Key Responsibilities:- Process airline ticket reservations and...

ICE Consulting is looking for a detail-oriented and dynamic Buyer/Operations professional to join our team. In this role, you will be responsible for sourcing and purchasing equipment, managing vendor relationships, and ensuring effective operations within our organization. Your adept communication skills will be essential, as you will interface with...

Job Title: Lead Client SupportWe are seeking an experienced and proactive professional to oversee the client support function, ensuring seamless application performance and leading a team dedicated to providing exceptional service.Key Responsibilities:Team Leadership: Supervise and mentor a team of client support specialists, setting performance goals,...

Procurement SpecialistThe ideal candidate will possess a proven track record of sourcing equipment, managing vendor relationships and ensuring effective operations.Key Responsibilities:Prepare quotes for clients on computer hardware and software requirements by analyzing client needs and presenting relevant options to clients.Presentation of quotes to...

Job Title: Operational Support ManagerThe Operational Support Manager plays a crucial role in ensuring the smooth and effective operation of all business functions. This individual supports daily operational activities by coordinating tasks, ensuring compliance with policies, and improving efficiency across departments.Main Responsibilities:Assist in...

Department: IT SupportJob Summary:We are seeking a proactive and detail-oriented Level 1 IT Support Specialist to provide remote technical support for approximately 400 retail stores across the United States, including telecommunications and internet provider outlets. This role involves troubleshooting hardware and software issues, resolving user queries,...