Highly Skilled Technical Operations Specialist

6 days ago

Sukkur, Sindh, Pakistan beBeeTechnical Full time 6,000,000 - 9,000,000
Be a part of a team that empowers individuals to manage their work more efficiently, safely, and profitably. Motive's platform gives users complete visibility and control over their operations, significantly reducing manual workloads by automating tasks.

The Senior Technical Support Engineer role involves managing and troubleshooting technical issues for customers. Key responsibilities include resolving support issues, investigating error sources, assessing impact, and providing constructive feedback to junior agents.

This role requires strong technical knowledge, a willingness to learn, and excellent communication skills. Familiarity with software development processes and tools is also essential. The ideal candidate will have 2-3 years of experience in customer support or technical roles, along with a Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.

About the Role:

Senior Technical Support Engineers are responsible for managing technical issues, training junior agents, and identifying areas for improvement within the support team. They must be able to analyze data, identify root causes, and provide solutions to complex problems.

Built on industry-leading AI, Motive's platform offers a comprehensive solution for managing drivers, vehicles, equipment, and fleet-related spend in a single system. This role requires a deep understanding of technical concepts and the ability to communicate them effectively to both technical and non-technical stakeholders.

  • Key Responsibilities:
  • Resolve technical issues related to Motive's products
  • Investigate error sources using available data and tools
  • Assess impact and identify root causes
  • Provide constructive feedback to junior agents
  • Built trusting relationships with customers through open and interactive communication
Requirements:
  • 2-3 years of experience in customer support or technical roles
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
  • Familiarity with software development processes and tools
  • Strong technical knowledge and communication skills
  • Ability to analyze data and identify root causes

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