Technical Operations Specialist

6 days ago

Sukkur, Sindh, Pakistan beBeeSupport Full time $90,000 - $117,000

Our company empowers people who run physical operations with tools to make work safer, more productive, and profitable. We enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spend in one system. Combined with AI, it provides visibility and control while reducing manual workloads by automating tasks.

We serve over 100,000 customers across industries like transportation, construction, energy, and more.


About the Position

  • Exceed customer expectations in quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to our products.
  • Investigate errors/bugs using data and tools; report inconsistencies and bugs to the technical lead/engineering through Jira.
  • Assess issue impact and prevalence by analyzing data to determine root cause.
  • Utilize engineering-developed tools to modify erroneous user/driver data for resolving technical support issues.
  • Provide constructive feedback to Tier 1 agents for training and assist with technical questions.
  • Built trusting relationships with customers by communicating openly and interactively over phone, chat, and email.


Requirements

  • 2-3 years of experience in Customer Support, technical support, or software development.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development process and tools for a SaaS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

Creating a diverse and inclusive workplace is a core value. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

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