Technical Operations Specialist

6 days ago

Sukkur, Sindh, Pakistan beBeeSupport Full time $90,000 - $117,000

Our company empowers people who run physical operations with tools to make work safer, more productive, and profitable. We enable safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spend in one system. Combined with AI, it provides visibility and control while reducing manual workloads by automating tasks.

We serve over 100,000 customers across industries like transportation, construction, energy, and more.


About the Position

  • Exceed customer expectations in quality, timeliness, documentation, resolution, and customer experience.
  • Resolve support issues related to our products.
  • Investigate errors/bugs using data and tools; report inconsistencies and bugs to the technical lead/engineering through Jira.
  • Assess issue impact and prevalence by analyzing data to determine root cause.
  • Utilize engineering-developed tools to modify erroneous user/driver data for resolving technical support issues.
  • Provide constructive feedback to Tier 1 agents for training and assist with technical questions.
  • Built trusting relationships with customers by communicating openly and interactively over phone, chat, and email.


Requirements

  • 2-3 years of experience in Customer Support, technical support, or software development.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development process and tools for a SaaS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

Creating a diverse and inclusive workplace is a core value. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.

  • Proactive Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $90,000 - $150,000

    Job Description:Motive empowers operations teams with tools to make work safer, more productive, and profitable. Our platform gives complete visibility and control, reducing manual workloads by automating tasks.Motive serves over 100,000 customers across various industries, including transportation, logistics, construction, and energy.About the Role:We're...

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 500,000 - 1,000,000

    Technical Support Specialist RoleWe are seeking a skilled technical support specialist to join our team. The ideal candidate will possess excellent problem-solving skills and the ability to effectively communicate technical information to users.Job Responsibilities:Provide technical assistance and support to users via phone, email, and in-person.Analyze and...

  • Technical Solutions Expert

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time $100,000 - $130,000

    Job OverviewMotive empowers individuals with tools to enhance operational safety, productivity, and profitability.The Senior Technical Support Specialist is a senior subject matter expert responsible for providing complex technical support for various products and services.Key Responsibilities:Provide leadership and mentorship to Technical Support...

  • Financial Operations Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeAccounting Full time 5,000,000 - 8,500,000

    Financial Operations SpecialistSeeking a detail-oriented and organized professional to oversee financial operations, maintain accurate records, and support IT systems.The ideal candidate will possess a Bachelor's degree in Accounting or a related field and have proficiency in MS Office, especially Excel. Familiarity with accounting software is a plus.Key...

  • Highly Skilled Technical Operations Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 6,000,000 - 9,000,000

    Be a part of a team that empowers individuals to manage their work more efficiently, safely, and profitably. Motive's platform gives users complete visibility and control over their operations, significantly reducing manual workloads by automating tasks.The Senior Technical Support Engineer role involves managing and troubleshooting technical issues for...

  • Senior Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTechnical Full time 3,000,000 - 5,000,000

    Transform lives with technology and deliver seamless services.About the RoleA Senior Technical Support Specialist is sought to join our team, providing top-notch assistance across multiple offices and markets. Provide technical support for IT systems and services, including customer call centers.Resolve hardware and software incidents, ensuring high-quality...

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeSupport Full time 800,000 - 1,000,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients via our AI-enhanced system.The ideal candidate will have strong problem-solving skills and the ability to troubleshoot complex technical issues related to Microsoft 365,...

  • Financial Operations Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeLoan Full time 6,000,000 - 12,000,000

    Financial Operations SpecialistA highly skilled Financial Operations Specialist is required to deliver exceptional results in loan processing. The ideal candidate will have a minimum of 4 years of experience in loan processing, preferably with global financial institutions, and a strong background in finance.Main Responsibilities:Process loans efficiently...

  • Technical Support Specialist

    6 days ago

    Sukkur, Sindh, Pakistan beBeeSoftware Full time 5,000,000 - 7,500,000

    Job OpportunityThe role of Software Support Engineer at our organization involves providing technical assistance and ensuring continuous software service availability.Key Responsibilities:Ensure round-the-clock support for development operations to prevent service disruptions.Develop and implement APIs to integrate HTML, CSS, and front-end...

  • Operational Optimization Expert

    6 days ago

    Sukkur, Sindh, Pakistan beBeeTECHNICAL Full time $60,000 - $90,000

    Empowering OperationsMotive empowers professionals to optimize their work experience, productivity, and profitability by providing innovative tools and solutions.Our platform integrates safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related expenses in a single system. This is combined with industry-leading AI,...