Managed Services Engagement Lead

1 week ago


Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

Sybrid (Pvt) Ltd - A Lakson Group Company is a leading provider of multi-channel and quick citizen-centric solutions and services. We are currently seeking a Managed Services Engagement Lead to manage a group of Managed Services engineers and oversee our engagements with several customers.

About the Position

This role involves both internal management/leadership and customer-facing responsibilities, including problem and change management, provision of operational metrics, and proactive guidance to customers for their IT infrastructure.

Key Tasks
  1. Manage a team of Managed Services engineers
  2. Oversee Managed Services engagements with several customers
  3. Provide leadership and guidance to the team
  4. Maintain relationships with customers and ensure high levels of satisfaction
Essential Skills and Qualifications
  • Experience in managing a team of engineers
  • Technical certifications in Microsoft, Cisco, VMware, etc.
  • Bachelor's Degree or higher in Computer Science or Computer Information Systems


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