Customer Engagement Manager

4 days ago


Karachi, Sindh, Pakistan DigitalOcean LLC Full time

We are seeking a highly skilled Technical Community Lead to join our team at DigitalOcean LLC. As a Technical Community Lead, you will play a key role in driving customer engagement and retention through the development and implementation of effective community-building strategies.

About the Role:

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to create engaging content that drives community engagement and builds trust. If you're a detail-oriented professional with a flair for writing and presenting, we encourage you to apply.

This is a unique opportunity to be part of a fast-paced, innovative environment where creativity and problem-solving skills are highly valued. As a Technical Community Lead, you will collaborate with cross-functional teams to develop and implement strategies that drive customer engagement and retention.

Key Responsibilities:

  • Customer Engagement:
    • Conduct live product demos, address customer queries, and showcase key features.
    • Act as a bridge between the company and its customers, providing feedback to internal teams for improvements.
  • Content Creation and Management:
    • Write clear and concise technical content, including explainers, how-to guides, and knowledge base articles.
    • Collaborate with content creators to produce product-specific videos and courses.
  • On-Camera Presence:
    • Represent the brand in live sessions, webinars, and interviews, delivering professional and engaging presentations.
  • Community Building:
    • Foster relationships within the community to promote collaboration, feedback sharing, and brand loyalty.
    • Develop strategies to engage users across various platforms, including social media, forums, and partner channels.
    • Participate in online discussions and forums to help advocate for Cloudways services, engaging and answering questions from users.

Requirements:

  • Proven experience in community relations management, technical content creation, or a related role.
  • Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
  • Confident on-camera presence for live sessions, webinars, and interviews.
  • Strong technical aptitude with the ability to create engaging technical content.
  • Familiarity with marketing channels such as affiliate marketing, organic marketing, and content marketing.
  • Competent social media user, comfortable engaging with communities across online forums such as Reddit, Discord, Quora, etc.
  • Experience working with content creators to develop video tutorials, courses, or related media.
  • Bachelor's degree in Computer Science or a related field.


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