Relationship Builder Specialist
1 day ago
Are you a people person? We're searching for an accomplished and empathetic Account Growth Coordinator to join our dynamic Iyrix Technologies team
Key Responsibilities:This salaried position entails several key tasks, including:
- Communicating efficiently with customers via multiple platforms, aiming for prompt resolutions.
- Becoming a subject matter expert on our range of products and services to better understand customer queries.
- Effectively managing escalated situations, prioritizing timely issue resolution and customer satisfaction.
- Utilizing CRM software to accurately document interactions and record customer feedback.
- Teamwork - collaborating with diverse departments to refine workflows and ensure seamless customer experiences.
- Mentoring and guiding newer colleagues on best practices in customer service.
- Interpreting customer feedback and tracking trends to guide enhancements in service and product development.
To be considered for this engaging position, please ensure you hold:
- A minimum of three years of experience within customer-facing roles or similar fields.
- Superior written and spoken English communication skills.
- Outstanding analytical and critical thinking skills.
- Personable demeanor for building trust with customers.
- Basic knowledge of CRM software and Microsoft Office suite.
- Diploma or certification from a recognized educational institution.
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