Relationship Builder Specialist

1 day ago


Lahore, Punjab, Pakistan Iyrix Technologies Full time

Are you a people person? We're searching for an accomplished and empathetic Account Growth Coordinator to join our dynamic Iyrix Technologies team

Key Responsibilities:

This salaried position entails several key tasks, including:

  • Communicating efficiently with customers via multiple platforms, aiming for prompt resolutions.
  • Becoming a subject matter expert on our range of products and services to better understand customer queries.
  • Effectively managing escalated situations, prioritizing timely issue resolution and customer satisfaction.
  • Utilizing CRM software to accurately document interactions and record customer feedback.
  • Teamwork - collaborating with diverse departments to refine workflows and ensure seamless customer experiences.
  • Mentoring and guiding newer colleagues on best practices in customer service.
  • Interpreting customer feedback and tracking trends to guide enhancements in service and product development.
Your Profile:

To be considered for this engaging position, please ensure you hold:

  • A minimum of three years of experience within customer-facing roles or similar fields.
  • Superior written and spoken English communication skills.
  • Outstanding analytical and critical thinking skills.
  • Personable demeanor for building trust with customers.
  • Basic knowledge of CRM software and Microsoft Office suite.
  • Diploma or certification from a recognized educational institution.


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