Client Onboarding Expert

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Client Onboarding Expert

We are seeking a highly skilled and experienced client onboarding expert to join our team. The successful candidate will be responsible for providing quality support and advice to our corporate clients, ensuring seamless delivery and client experience throughout the onboarding process.

Key Responsibilities:
  1. Provide Quality Support: Deliver exceptional service and advice to our corporate clients in all interactions, ensuring timely and efficient resolution of client queries.
  2. Cater to Service Requests: Perform end-to-end orchestration across all processes and services managed by integrated middle office, ensuring compliance with regulatory requirements.
  3. Engage Clients: Foster strong relationships with our corporate clients, providing expert guidance and support to ensure that all customer due diligence is conducted accurately and efficiently.
  4. Drive Execution: Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible.
  5. Adhere to First-Time-Right Principles: Ensure that all customer due diligence is conducted accurately and efficiently, adhering to regulatory requirements.
  6. Undertake Ad-Hoc Duties: Perform all relevant onboarding processes, create customer due diligence for new clients, review of customer due diligence for existing clients, and perform regulatory onboarding activities.
  7. Ensure Compliance: Conduct checks on customer due diligence as applicable, respond and clear queries from checkers / other specialists / business CRM in a timely manner.
  8. Work in Partnership: Work effectively with all relevant stakeholders within the end-to-end customer due diligence process.
About Our Approach:

We take a customer-centric approach to onboarding, prioritizing their needs and ensuring that they receive exceptional service and advice throughout the process.

We believe in empowering our clients to succeed, and we offer a range of solutions and services to support their growth and development.

Our goal is to create long-term relationships with our clients, built on trust, respect, and a deep understanding of their needs.

What We Offer:
  • Fair Pay Charter: A competitive salary and benefits package that supports your mental, physical, financial, and social wellbeing.
  • Core Bank Funding: Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-Off: Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
  • Flexible Working: Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive Wellbeing Support: Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A Continuous Learning Culture: A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

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