Customer Onboarding Program Manager

5 days ago


Karachi, Sindh, Pakistan Flipdish Full time
About This Role

We're building our team of Onboarding Engineers in Karachi to provide our clients with a seamless and easy experience setting up and configuring their digital presence. As an Onboarding Team Lead, you will manage a team of 4-6 Onboarding Engineers, ensuring they deliver exceptional customer experiences, meet performance targets, and continuously improve onboarding processes.

Your Key Responsibilities

Leadership & Team Development: Lead, mentor, and develop a high-performing team of Onboarding Engineers, ensuring high performance, motivation, and continuous professional growth.

Onboarding Excellence: Own the end-to-end onboarding process for your team, ensuring seamless customer experiences that drive customer retention, growth, and advocacy.

Performance Management: Set clear performance goals, monitor key onboarding metrics, and drive accountability within the team to meet or exceed targets.

Cross-Functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure a smooth customer journey and provide feedback for product improvements.

Key Requirements:

  • 6+ years of professional experience, with at least 3 years in a leadership role managing a customer-facing onboarding, customer success, or project management team.
  • Exceptional people management skills, with strong leadership, coaching, and mentoring abilities.
  • Experience driving a results-oriented team culture that balances speed, efficiency, and customer satisfaction.
  • Passion for delivering exceptional customer experiences and ensuring smooth onboarding journeys, with the ability to handle escalated customer issues.

  • Digital Onboarding

    4 weeks ago


    Karachi, Sindh, Pakistan JSIL Full time

    Digital Onboarding & Engagement SpecialistKarachi, Province of SindhGetpakjob 3 days agoDescriptionJSIL is looking for a Digital Onboarding & Engagement Specialist to manage and optimize digital customer interactions. The role involves overseeing digital onboarding platforms, integrating processes with distributors, and executing campaigns aimed at...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Summary:We are seeking a highly skilled Technical Onboarding Manager to lead our client onboarding efforts.In this role, you will be responsible for developing and implementing onboarding processes, managing onboarding projects, and providing technical support to our clients.Key Areas of Responsibility:Developing and implementing onboarding...


  • Karachi, Sindh, Pakistan Flipdish Full time

    About the RoleWe're seeking an experienced Onboarding Team Lead to join our team in Karachi. As a key member of our Onboarding team, you will be responsible for leading a group of 4-6 Onboarding Engineers in delivering exceptional customer experiences, meeting performance targets, and continuously improving onboarding processes.Your Key Responsibilities:Lead...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About This Role:This role is focused on delivering exceptional customer experiences through efficient onboarding and configuration of our clients' systems.You will be responsible for managing the entire onboarding process, from initial setup to go-live, ensuring that all aspects of the project are completed on time and to the highest...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are seeking a highly skilled Digital Onboarding Specialist to join our team. As a Digital Onboarding Specialist, you will play a crucial role in ensuring the seamless onboarding experience for our customers.Your primary responsibilities will include conducting first-level reviews of customer digital onboarding processes and documents,...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are seeking an experienced Client Onboarding Specialist to join our team. As a Client Onboarding Specialist, you will be responsible for ensuring a seamless client onboarding experience.Your primary focus will be on setting up and configuring our clients efficiently, while maintaining a high level of customer satisfaction.Key...

  • Onboarding Specialist

    17 hours ago


    Karachi, Sindh, Pakistan Flipdish Full time

    At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.Everything we do is designed to make running a...


  • Karachi, Sindh, Pakistan Flipdish Full time

    About FlipdishWe're a dynamic and innovative company that's transforming the way independent restaurants and takeaways operate. Our mission is to empower our customers with the tools they need to succeed in a rapidly changing market.The RoleWe're seeking an experienced Onboarding Team Lead to join our team in Karachi. As a key member of our Onboarding team,...


  • Karachi, Sindh, Pakistan Habib Bank AG Zurich Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our finance team as an Account Opening Team Lead. The successful candidate will be responsible for overseeing the outsourcing of account opening and maintenance activities in Canada under TBS - International.The ideal candidate will have a strong background in client...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    We are looking for an experienced Onboarding and Support Specialist to join our team at ibex. As a key member of our operations team, you will play a vital role in ensuring the successful onboarding of new clients and providing exceptional support to existing ones.Responsibilities:Complete cases and order fulfillment daily according to department policies or...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:We are looking for a highly motivated Customer Experience Coordinator to join our team. As a Customer Experience Coordinator, you will be responsible for ensuring that our customers have a seamless onboarding experience.Your primary responsibilities will include coordinating with customers during the onboarding process, addressing queries,...


  • Karachi, Sindh, Pakistan Bleed AI Full time

    We're seeking a skilled Technical Program Owner to join our team at Bleed AI. As a key member of our team, you will be responsible for overseeing technical programs and ensuring their successful completion.Your primary focus will be on client engagement, requirement engineering, proposal development, and client onboarding. You will also be involved in...


  • Karachi, Sindh, Pakistan NymCard Limited Full time

    Our Vision at NymCard LimitedNymCard Limited is committed to enabling businesses to launch frictionless payment programmes with our modern infrastructure. Our open API card issuing platform provides flexibility and control to issue cards, authorise transactions, and manage payment operations with just one integration and partner.We are a team of industry...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About Our Team:We are a dynamic team of professionals dedicated to delivering exceptional customer experiences through efficient onboarding and configuration of our clients' systems.We are looking for a Customer Setup Specialist to join our team and contribute to our mission of delivering outstanding customer experiences.Responsibilities Include:Setting up...


  • Karachi, Sindh, Pakistan DigitalOcean LLC Full time

    We are looking for an Agency Partnership Program Manager who is passionate about building and nurturing relationships with digital agencies to drive mutual growth.As an Agency Partnership Program Manager at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. In this role, you will report to the Manager of Agency Growth...


  • Karachi, Sindh, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full time

    Job DescriptionThe Training Program Manager plays a crucial role in the facilitation and delivery of training to call center teams. Key responsibilities include:Developing and implementing training programs to ensure their effectiveness.Reporting on individual progress and identifying additional training needs.Assisting in program development for new...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    D-engage was founded and led by MarTech SaaS veterans with decades of experience growing multiple SaaS companies from the ground up. To achieve our target, we are looking for a Customer Success Manager who will be responsible for retaining and growing existing customers by building value-based relationships.This customer-facing role assists clients with...


  • Karachi, Sindh, Pakistan KinderCare Learning Centers Full time

    About the Opportunity:We are seeking an experienced professional to lead our Student Experience team at the Aga Khan University. This is a critical leadership position that requires vision, strategic direction, and strong interpersonal skills.Main Responsibilities:Developing a comprehensive portfolio of services that support students in Pakistan.Providing...


  • Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    Bachelor's in Information Technology, Computer Science, Software Engineering, or equivalent with at least 7 years of experience in software development.Relevant certification will be preferred.Responsibilities:Job Summary:The purpose of this position is to develop an understanding of business requirements of Oracle Customer Care & Billing, to carry out...


  • Karachi, Sindh, Pakistan Ubldigital Full time

    U-Tech is our signature program designed to recruit and train recent IT graduates for future management leadership roles through specialized trainings, impactful projects and senior leadership exposure. This structured program provides a unique opportunity to empower the next generation of leaders.Developing leadership and management capabilities throughout...