Chief Governance Officer

5 days ago

Karachi, Sindh, Pakistan beBeeGovernance Full time 900,000 - 1,200,000
Job Summary

We are seeking a seasoned professional to lead and embed a strong governance framework across our organization, ensuring the fair treatment of customers, proactive management of conduct risk, and superior digital customer experience informed by actionable insights.

About This Role

This is an exciting opportunity to drive digital customer experience governance, ensuring seamless, compliant, and aligned app journeys and platform performances with customer expectations. You will collaborate with various teams to ensure governance policies are embedded and effectively executed.

Main Responsibilities
  • Establish and maintain a robust Conduct Risk & Governance Framework aligned with guidelines and global best practices.
  • Lead the Fair Treatment of Customers (FTC) program, ensuring customer-centric practices across all products and services.
  • Monitor conduct risk indicators, complaints trends, and customer feedback, report findings to senior management and relevant committees.
  • Collaborate with Compliance, Risk, Product, and Legal teams to ensure governance policies are embedded and effectively executed.
  • Develop and implement Voice of Customer (VoC) programs, analyse customer insights, and recommend improvements in product and service delivery.
Requirements
  • Strong analytical and problem-solving abilities.
  • Excellent stakeholder management and influencing skills.
  • Ability to interpret customer insights into actionable governance strategies.
  • Effective communication and reporting skills for senior management and regulators.
  • Minimum 10 years in customer experience, risk, compliance, or governance related roles in banking or financial services.
  • Prior experience in digital banking or fintech environments preferred.
What We Offer

This role offers the opportunity to work on high-impact initiatives that drive business growth and improve customer experiences. You will have the chance to develop your skills and expertise in governance, risk management, and customer experience.

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