Call Center Team Manager

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Summary

This leadership position involves overseeing a team of call center representatives, focusing on delivering exceptional customer service and efficient issue resolution.

Key Responsibilities
  • Team Leadership: Supervise daily call center operations, ensuring high-quality service and effective team performance.
  • Customer Service: Develop strong relationships with customers, responding promptly to inquiries and resolving issues efficiently.
  • Performance Monitoring: Regularly assess team performance, providing constructive feedback to drive improvement and growth.
  • New Hire Onboarding: Design comprehensive training programs for new team members, equipping them with the necessary skills to excel in their roles.
  • Process Improvement: Analyze team efficiency and productivity, identifying strategies to optimize workflows and enhance overall performance.
Requirements
  1. Leadership Experience: Minimum 2 years of leadership experience in a call center environment, with a proven track record of success.
  2. Communication Skills: Excellent verbal and written communication skills, enabling clear articulation of complex ideas.
  3. Technical Proficiency: Proficient in Microsoft Office and call center software, with the ability to learn new technologies quickly.
  4. Problem-Solving Skills: Strong problem-solving and conflict resolution skills, allowing critical thinking and sound decision-making under pressure.

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