Operations Manager

22 hours ago


GulshaneIqbal Town, Pakistan beBeeLeadership Full time 540,000
Job Title: Operations Manager

We are seeking an experienced and results-driven operations manager to lead our call center team.

The ideal candidate will possess excellent leadership skills, with a proven track record of improving efficiency and productivity in high-pressure environments.

This is a fantastic opportunity for a highly motivated and organized individual to take on a key role in driving business growth and success.

Key Responsibilities:
  • Supervise and lead a team of call center representatives during their shifts.
  • Monitor call queues and ensure that calls are handled promptly and professionally.
  • Coach and mentor team members to improve their performance and achieve targets.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Collaborate with other department heads to streamline operations and improve efficiency.

The successful candidate will be able to multitask, prioritize tasks effectively, and communicate clearly with colleagues and stakeholders.

Requirements:
  • Bachelor's degree or equivalent experience.
  • Minimum 2 years' experience in a supervisory or managerial role within a call center environment.
  • Strong leadership and communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Excellent problem-solving abilities.
What We Offer:
  • Competitive salary package.
  • Opportunities for career growth and development.
  • A positive and dynamic work environment.
  • Employee discounts and benefits.


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