
Operations Manager
22 hours ago
We are seeking an experienced and results-driven operations manager to lead our call center team.
The ideal candidate will possess excellent leadership skills, with a proven track record of improving efficiency and productivity in high-pressure environments.
This is a fantastic opportunity for a highly motivated and organized individual to take on a key role in driving business growth and success.
Key Responsibilities:- Supervise and lead a team of call center representatives during their shifts.
- Monitor call queues and ensure that calls are handled promptly and professionally.
- Coach and mentor team members to improve their performance and achieve targets.
- Conduct regular performance evaluations and provide feedback to team members.
- Collaborate with other department heads to streamline operations and improve efficiency.
The successful candidate will be able to multitask, prioritize tasks effectively, and communicate clearly with colleagues and stakeholders.
Requirements:- Bachelor's degree or equivalent experience.
- Minimum 2 years' experience in a supervisory or managerial role within a call center environment.
- Strong leadership and communication skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent problem-solving abilities.
- Competitive salary package.
- Opportunities for career growth and development.
- A positive and dynamic work environment.
- Employee discounts and benefits.
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