Digital Success Partner

1 week ago

Lahore, Punjab, Pakistan Flippa Full time

**Delivering Exceptional Client Experiences**

At Cloudelligent, we believe that delivering exceptional client experiences is crucial to driving customer satisfaction, retention, and growth.

As a Customer Success Manager, you will be responsible for managing client relationships, communicating regularly with clients to ensure their needs are met, and developing and executing tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.

Key Responsibilities

  • Client Relationship Management: Serve as the primary point of contact for assigned clients, understanding their business needs, challenges, and objectives.
  • Success Planning: Develop and execute tailored customer success plans to drive product adoption and ensure successful implementation of our cloud solutions.
  • Communication: Collaborate with internal teams to ensure seamless delivery of cloud services to clients and provide regular updates on project progress.
  • Customer Service: Provide exceptional customer service and support to clients to ensure high satisfaction levels.
  • Upsell and Cross-Sell Opportunities: Identify and pursue upsell and cross-sell opportunities based on client needs and our service offerings.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, or a related field.
  • Proven experience of 3 years as a Customer Success Manager or similar role within a managed service provider or cloud technology company.
  • Strong understanding of cloud services, particularly AWS, and experience working with SMBs, enterprises, and public sector organizations.
  • Exceptional relationship-building and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • Strategic mindset with the ability to understand clients' business objectives and translate them into successful cloud solutions.
  • Proficiency in analyzing data and metrics to derive insights and make data-driven decisions.
  • Customer-focused mindset with a passion for ensuring customer satisfaction and success.
  • Ability to thrive in a fast-paced, dynamic environment with a diverse client base.
  • Experience and willingness to learn new skills and technologies.
  • AWS Cloud Practitioner certification (required within first 30 days of employment).

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