Technical Support Expert

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Servicing at its Best

We are looking for a skilled Service Engineer to join our team. As a key member of our organization, you will be responsible for ensuring top-notch service delivery to our customers. This involves administering IT infrastructure, developing systems plans, and collecting and analyzing field support data to identify areas for improvement.

You will also be tasked with running technologies such as operating systems, hardware, database, middleware, and production applications. Additionally, you will liaise with procurement and vendors to manage IT asset lifecycles.

Furthermore, you will plan and execute server deployments in cloud and hybrid infrastructures. You will facilitate training and knowledge-sharing sessions with end-users on new deployments related to applications, tools, or technical changes. Lastly, you will follow up with the technical team for service restoration, troubleshooting, and SLA compliance.

For this role, we require a Bachelor's degree in an IT-related subject, 3-5 years of relevant experience, preferably in logistics, and certifications like MCSE, ITIL, and Project Management.



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