Senior Customer Service Strategist

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

We are seeking a highly skilled Senior Customer Service Strategist to join our team. The ideal candidate will have a strong background in sales and customer service, with the ability to build and maintain relationships with existing and prospective customers.

Key Responsibilities:

  • Set Clear Expectations: Clearly communicate revenue goals and product offerings to customers.
  • Demand Identification: Identify customer demands and requirements, providing solutions that meet their needs.
  • Cost-Effectiveness: Advise customers on cost-effective options, promoting long-term value.
  • Negotiation: Negotiate agreements with customers, ensuring mutually beneficial outcomes.
  • Relationship Management: Foster and maintain strong relationships with customers, delivering exceptional service.
  • Prospecting: Approach prospective customers to establish rapport and identify new business opportunities.
  • Compliance: Adhere to all rules and regulations, upholding the highest standards of ethics and integrity.

Job Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree in Business Administration, Marketing, or a relevant field.
  • A minimum of six months of experience working in a Customer Service department.
  • Exceptional communication skills, both written and verbal.
  • Excellent negotiation and sales skills, with a proven track record of success.
  • Proficiency in Microsoft Office Tools, including Word, Excel, and PowerPoint.
  • In-depth knowledge of products and services, with the ability to communicate their value to customers.
  • Sensitivity when handling confidential information, maintaining the trust of customers and colleagues.

About Our Team:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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