Senior IT Support Professional

6 days ago


Karachi, Sindh, Pakistan CIS (Pvt) Ltd Full time

Job Requirements

CIS (Pvt) Ltd seeks an exceptional Senior Software Support Executive to join our team. This role requires a deep understanding of SQL query optimization and hands-on experience in resolving complex software issues.

Responsibilities

  • Manage advanced technical support, focusing on SQL query optimization and troubleshooting.
  • Assist clients with prompt responses to queries and provide technical support for any challenges they face.
  • Develop effective solutions using knowledge of Sales Inventory, Accounting, and POS systems in Retail and Restaurant environments.
  • Collaborate with internal teams to identify software bugs and implement solutions to enhance system stability and performance.
  • Document common issues, solutions, and procedures to streamline support efforts.

Requirements

  • Strong expertise in SQL query optimization and troubleshooting.
  • 2+ years of experience in software support, with a focus on SQL and query optimization.
  • Bachelor's degree in Computer Science, IT, or a related field.
  • Proven ability to manage client relationships and ensure satisfaction through timely issue resolution.


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