Buyer Engagement Specialist

3 days ago


Karachi, Sindh, Pakistan Daraz Full time

**Customer Experience Team**

We are looking for a skilled **Buyer Engagement Specialist** to join our team. As a key member of our Customer Experience department, you will be responsible for leading initiatives to improve buyer satisfaction, retention, and engagement at each lifecycle stage.

You will collaborate with cross-functional teams to ensure alignment of strategies and an integrated approach to enhancing the buyer experience.

About Daraz

Daraz is South Asia's leading e-commerce platform, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.

The company empowers over 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in the region.

Key Responsibilities

  • Lead initiatives to improve buyer satisfaction, retention, and engagement
  • Collaborate with cross-functional teams to ensure alignment of strategies
  • Ensure an integrated approach to enhancing the buyer experience

Qualifications

  • Bachelor's degree in Business, Marketing, Economics, Data Science, or a related field
  • 2-3 years of experience in Customer Experience, E-Commerce, or a similar role
  • Proficiency in CRM tools and data analysis tools (Excel, SQL, Power BI, Tableau)


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