Support Engineer Team Lead

24 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Main Responsibilities
  • Critical Thinking & Problem Solving: Identify and resolve complex problems related to Tier 1 and Tier 2 support issues.
  • Collaboration: Work effectively with multiple teams to help define solutions and implement them successfully.
  • User Experience Improvement: Conduct research to improve user preferences and continuously enhance the user experience.
  • Research: Stay up-to-date with new technologies and best practices for solving problems more efficiently.
  • Code Reviews & Troubleshooting: Engage with support teams to investigate code, database issues, and bugs.
  • Documentation: Write detailed tickets for bug issues, track them in Jira or Azure DevOps, and collaborate with product management to prioritize fixes.
  • Team Leadership: Lead a team of developers with similar skill sets.
Required Skills and Qualifications
  • Experience: At least 6+ years in software development.
  • Full Stack Development: Practical experience with modern frontend frameworks like Angular, React, or Vue.
  • Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.
  • Operating Systems: Working knowledge of the Microsoft Windows environment.
  • Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.
  • Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle.
  • Communication: Excellent spoken and written English skills are essential.

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