Support Developer Team Lead

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The Division:

Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, based in Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.

The Position:

We are looking for a talented, detail-oriented, and enthusiastic Support Developer Team Lead who is passionate about tools and enjoys working with many projects and a wide range of technologies. We are looking for an individual who will challenge himself and others to constantly come up with innovative solutions and who not only knows how to solve the problem, but who helps define the problems and direction and create value while pioneering new frontiers.

This is an exciting, dynamic, and challenging position and we are looking for people with initiative, drive, and relevant experience in the industry. This role will require you to work directly with product, design, customers, and operations teams to define and implement solutions.

The hired candidate will work out of the Contour Software Lahore office as an extension of the division-based Global Support Team. This role is great for someone who enjoys a mix of development work, problem-solving, and continuous improvement, with the opportunity to grow into a leadership position. You'll be expected to manage both the technical and interpersonal aspects of supporting and improving a software product.

Responsibilities:

1. Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues.
2. Collaboration: Work with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively.
3. User Experience Improvement: Research user preferences and continuously improve the user experience.
4. Research: Stay current with new technologies and best practices for solving problems more efficiently.
5. Code Reviews & Troubleshooting: Engage with support teams to investigate code, database issues, and bugs. Provide training to Tier 1 and Tier 2 support teams on product behavior.
6. Documentation: Write detailed tickets for bug issues, track them in Jira or Azure DevOps, and collaborate with product management to prioritize fixes.
7. Team Leadership: Lead a team of developers with similar skill sets.

Skills and Qualifications:

• Experience: At least 6+ years in software development.
• Full Stack Development: Practical experience with any modern frontend framework like Angular, React, or Vue.
• Development Practices: Knowledge of design principles, software engineering best practices, code reviews, source control (likely Git), and build processes.
• Operating Systems: Working knowledge of the Microsoft Windows environment.
• Software Design: Strong understanding of object-oriented design, data structures, algorithms, and distributed software systems.
• Agile Methodologies: Familiarity with Jira or Azure DevOps for managing the software development lifecycle.
• Communication: Excellent spoken and written English skills are a must.
• Bonus: Experience in the dealership industry is a plus, suggesting the product might be related to dealership management or operations.

What They're Looking For:

• Problem-Solvers: Expected to not only solve technical problems but to help define the direction and solutions to those problems.
• Team Player: Strong collaboration and communication skills are essential.
• Leadership Potential: Expected to have leadership skills to manage the team and their work proficiently.

Mid-Senior level

Full-time

Engineering and Information Technology

IT Services and IT Consulting