Customer Service Liaison

2 weeks ago

Multan, Punjab, Pakistan beBeeCustomerService Full time

Job Title: Customer Service Liaison

About the Role

This is an exciting opportunity for a highly motivated and customer-focused individual to join our team as a Customer Service Liaison. As a key member of our customer service department, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone calls, live chats, and emails.
  • Provide Solutions: Utilize your problem-solving skills to provide timely and accurate responses to customer concerns and issues.
  • Ticket Management: Manage and track customer interactions using Zendesk or related ticketing software.
  • Categorization and Resolution: Ensure all customer inquiries are logged, categorized, and resolved efficiently.
  • Troubleshooting: Troubleshoot and resolve customer problems, escalating issues when necessary.
  • Interdepartmental Collaboration: Work closely with other departments to address and resolve complex customer concerns.
  • Product Education: Provide information and educate customers on product features, policies, and procedures.
  • Quality Standards: Maintain high-quality standards in customer interactions.
Requirements

To be successful in this role, you will need:

  • Excellent Communication Skills: Ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze problems and provide solutions.
  • Technical Skills: Proficiency in Zendesk or related ticketing software.
  • Customer Service Experience: Previous experience in customer-facing roles.
Benefits

We offer a competitive compensation package, including:

  • Ongoing Training: Opportunities for professional growth and development.
  • Flexible Working Hours: Ability to work in a dynamic and fast-paced environment.
  • Collaborative Team Environment: Work with a talented and supportive team.
What We Offer

In addition to the benefits listed above, we offer:

  • A Dynamic Work Environment: Opportunity to work in a rapidly growing organization.
  • Opportunities for Advancement: Potential for career progression within the company.

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