Customer Service Director

7 days ago

Multan, Punjab, Pakistan beBeeCustomerService Full time £40,000 - £60,000
Customer Service Director

We are seeking a highly experienced Customer Service Director to lead our call center operations. This role requires at least 3 years of work experience in call centers as an advisor and team leader or manager.

The ideal candidate will have extensive knowledge of outbound projects in the UK, excellent customer service and management skills, and proficiency in English.

Key Responsibilities:
  1. Team Leadership: Lead and manage a team of customer service representatives to achieve high levels of customer satisfaction and performance.
  2. Strategic Planning: Develop and implement strategic plans to improve customer engagement, reduce complaints, and increase sales.
  3. Training and Development: Provide training and coaching to team members to enhance their skills and knowledge.

The successful candidate will have a strong track record of delivering exceptional results in a fast-paced environment and be able to make informed decisions that drive business growth.

Requirements:
  • At least 3 years of experience in a call center as an advisor and team leader or manager.
  • Extensive knowledge of outbound projects in the UK.
  • Excellent customer service and management skills.
  • Proficiency in English.

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