Customer Service Manager

1 week ago


Gujranwala, Punjab, Pakistan beBee Careers Full time

Delivering Exceptional Guest Experiences

About the Role
  • We are seeking a dedicated and determined individual to oversee daily operations, ensuring consistent high levels of service for our guests.
  • The ideal candidate will be responsible for monitoring and maintaining the quality of food & beverage, guest services, hygiene, cleanliness, and tidiness, meeting company standards.
  • This busy and fast-paced role involves handling administrative duties, including staff rostering and duty assignments.
  • You will be expected to handle and resolve issues or complaints professionally, supervising all staff members in their duties while encouraging or reprimanding as necessary.
  • The successful candidate will have the opportunity to train staff to provide high standards of service and increase their personal knowledge.
Key Responsibilities
  • Oversee day-to-day operations to deliver exceptional guest experiences.
  • Monitor and maintain the quality of food & beverage, guest services, hygiene, cleanliness, and tidiness.
  • Handle administrative duties, including staff rostering and duty assignments.
  • Supervise staff members and encourage them to meet expectations.
  • Train staff to improve their skills and knowledge.
Requirements
  • Mid-Senior level experience in customer service.
  • Part-time employment with flexibility to work varied shifts.
Benefits

This role offers the opportunity to work in a dynamic environment, develop new skills, and contribute to delivering exceptional guest experiences.



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